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FREQUENTLY ASKED
QUESTIONS (FAQ)
Here are some of
the most Frequently Asked Questions. If you have any another questions, fill out
the form at the bottom of this page and e-mail it to us and we will get right
back to you. Or call our office M - F between 9:00 AM - 5:00 PM. If you reach
our voice mail we are probably on the phone helping another customer.
Please leave a message and we will return your call.
 | Q.
Is the facility open yet? |
| A. Yes! |
| Q. When can we book a
party? |
| A. You can book a party
anytime. We recommend you book at least two weeks in advance to make sure
you get the room and equipment that you want. |
| Q. Are you the same
Party Animals that has been in business since 1996 providing Costumed
Characters and Interactive Games at the customer's location? |
| Yes we are! When you
call us, we can book a party at your house or at ours now! We are not
exiting our "Off Site" business. We also have a new logo which we will use
for both segments of our business. This was our old logo which served us
well, but did not do as good of a job reflecting our business as the new
one. |
Old Logo
New Logo
| Q. Do I have to book my
party in advance? |
| A. Yes, we generally
need at least 2 weeks notice, or even more during the busy winter season. |
| Q. When will I have to
pay a deposit? |
| A. Deposits are
due within 2 days of making your reservation. The deposit required is $75.00.
The balance of $75.00 is due 1 week before your party. |
| Q. How many guests can we
invite? |
| A. You can invite as
many as you want. The price for the party of $150.00 includes the birthday
child plus up to 12 guests. |
| Q. What if we have more
than the minimum number of children invited? |
| A. If you have more
than 12, you will have to pay the difference of $8.00 per child on the day
of the party. |
| Q. Do the children have
to wear socks while in the inflatables? |
| A. Yes. If they forget
them, we will be selling socks for $1.00 per pair.
Also please note that all parents must also remove their shoes and wear
socks before entering the inflatables. |
| Q. Will there be
someone at our party to serve the cake, pizza or other food & drinks? |
| A. No. You will be
responsible to serve your guests. We will clean up
the area after you leave. |
| Q. Is alcohol allowed? |
| A. No alcohol is
allowed anywhere in the facility. |
| Q. Can we have a clown
or other costumed character come to our party? |
| A. Yes, but only if it
is one of ours! We have over 200 costumed characters to choose from. |
| Q. Can we decorate the room? |
| A. Nothing can be
attached to the walls or ceiling, but you can bring your own table covers,
themed party plates & napkins, etc. if you want. |
| Q. Will there be a
place in the inflatable room for parents to sit and watch their children
play? |
| A. Yes, there will be
picnic tables, benches or chairs available for your use.
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| Q. Do you provide
invitations, plates, napkins, etc.? |
| A. We will provide you
with invitations only. These are e-mailed to you after receipt of your
deposit, and you can print off as many copies as you need. |
| Q. Do we have to sign a
waiver? |
| A. Yes, and so do the
parents of each of your guests. This waiver will be included in each
invitation. If one of your guests forgets to bring theirs, we will have
extras available at the party center. |
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| Q. What if I have more
questions? |
| A. Call us at
330-825-5848 during our regular office hours, which are 9:00 AM to 5:00 PM
Monday through Friday. If you reach our voice mail we are probably on
the phone helping another customer. Please leave us a message & we
will return your call. Your can also complete the form at the bottom of this page and
e-mail it to us and we will get back to you. |
| Q. Will you have any
"Open Play Times" where we can just bring our kids in for a couple hours to
enjoy the facility? |
| A. Yes, we are open 7
days a week for open play. |
| Q. How do you get
there?
A. From Akron, you can take Route 8 North to Howe
Avenue and turn right. Follow about 1/2 mile and the mall will be on your
right. We are located on the east side of the mall, so park near the food
court.
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